Electric, water, sewer and garbage disposal services within New Bern and Trent Woods are provided by the City of New Bern. Clients must appear in person at the utilities office to establish service bringing a deposit, along with a picture ID card and rental lease or proof of property ownership. Deposits are based on the previous tenants' average usage, so this figure can vary. Deposits are refunded after a year if client bill has been paid in full and on time every month during the first year of service. Deposits can possibly be waived if a letter of credit from a person's previous utility provider is presented and the prospective customer can pass a credit check, or if a current customer with a excellent credit rating agrees to co-sign. Office hours are Monday through Friday 8 AM to 5 PM. For same-day service, client must be in the office no later than 2 PM. The utility office is in the old Fort Totten branch of First Citizens Bank on the corner of Fort Totten Drive and Broad Street. There is a First Citizens ATM machine available on site.
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